Last Updated: July 15, 2020
The Sedano’s services constitute a website, communications platform, and hardware for facilitating the connection between customers who wish to obtain information or order certain products from selected retail stores, and individuals (“Personal Shoppers, Packers, and/or Couriers”) seeking to assist customers by picking, packing and delivering those products to customers to either a pick-up point or directly to customers homes. (the providing of such access and services is collectively called “The Service")
When you use The Service to place an order for certain products, you authorize the purchase and delivery of those products to you by one or more of our Personal Shoppers, Packers and Couriers. You acknowledge and agree that the Personal Shoppers, Packers and Couriers act as your agents in carrying out the Personal Shopper service. You agree that your purchase is being made within the retail store or retailer fulfillment center, and that title to any goods passes to you when they are purchased at any of these locations.
You also acknowledge and agree that, unless expressly provided otherwise in these Terms or a separate agreement between you and Sedano’s, Sedano’s does not form any employment or agency relationship with you and does not hold title to any goods that are delivered to you. Sedano’s has a proprietary in the Services and any content displayed on their website which will not be infringed by you. You further acknowledge that you have the authority to bind yourself and/or any company for which you are acting as their agent and/or employee in using the Services and be bound by the terms of this agreement.
The services are intended for adult use only.
1. Your Use of The Service
Sedano’s grants you a limited, non-exclusive, non-transferable, and revocable license to use The Service for their intended purposes subject to your compliance with these Terms and our policies. You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have our written permission, you may not reverse engineer or attempt to extract the source code of the Services. You may only access the Services through the interfaces that we provide for that purpose (for example, you may not “scrape” the Services through automated means or “frame” any part of our Services), and you may not interfere or attempt to disrupt our Services.
When you use any Sedano’s Service, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically through your use of the Services. We will communicate with you in a variety of ways, such as by e-mail, text or by posting notices and messages on this site or through other Sedano’s services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Some parts of The Service may allow you to upload or submit content (such as text, lists, images, video, links, recipes, and other materials). You are solely responsible for any content that you upload or submit. You grant Sedano’s a non-exclusive, royalty-free, worldwide, transferable, sub-licenseable license to use, store, publicly perform, publicly display, reproduce, modify, create derivative works from, and distribute any such content for the purposes of operating, providing, and improving the Services. Sedano’s may, in its sole discretion, remove or take down any content that you upload or submit to the Services for any reason, including violation of applicable law, these Terms, and/or any other policies.
You may have the option of accessing The Service through downloadable software and this software may update itself automatically on your device. Some software in our Services may be governed by open source licenses. In that case, we will make such licenses available to you and, in the case of conflict between such a license and these Terms, the open source license will control but only with respect to the software to which it applies.
If you are using The Service on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.
In order to use The Service, you may need to create a user account. You agree that you are responsible for all conduct and transactions that take place on or using your account, including violations caused by third parties using your account or device.
If you use The Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Sedano’s reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole and absolute discretion.
We’re constantly modifying and improving our products. We may introduce new features, change existing features, or remove features from The Service at any time and without notice. If you provide us with any feedback on or comments regarding The Service, you grant Sedano’s the right to use such feedback or comments for any purpose without restriction or payment to you.
2. Third-party Products and Content
You agree that Sedano’s does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through our Services. If you purchase, use or access any such products, content, services, advertisements, offers, or information through the Services, you agree that you do so at your own risk and that Sedano’s will have no liability based on such purchase, use or access.
Sedano’s attempts to be as accurate as possible. However, Sedano’s does not warrant that product descriptions or other content of any Sedano’s Service is accurate, complete, reliable, current, or error-free.
3. SERVICE PROVIDED AS-IS AND RELEASE OF CLAIMS
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SEDANO’S COLLECTIVELY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN ADDITION, SEDANO’S COLLECTIVELY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICE, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS, PACKERS, AND/OR COURIERS OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES FROM RETAILERS, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SEDANO’S DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF PERSONAL SHOPPERS, PACKERS, COURIERS, AND/OR RETAILERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS, PACKERS, AND/OR COURIERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU, REMAINS SOLELY WITH YOU, INCLUDING ANY NEGLIGENCE CAUSED BY SEDANO’S, ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, RETAIL PARTNERS, AGENTS, LICENSORS, OR SUPPLIERS.
YOU AGREE THAT NEITHER SEDANO’S NOR ITS AFFILIATES, RETAIL PARTNERS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS IS RESPONSIBLE FOR THE FITNESS OR CONDUCT OF ANY PERSONAL SHOPPER, PACKER, AND/OR COURIER OR FOR ANY SERVICES PROVIDED BY PERSONAL SHOPPER, PACKER, AND/OR COURIER. NEITHER SEDANO’S NOR ITS AFFILIATES, RETAIL PARTNERS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH THE ACTS OR OMISSIONS OF ANY PERSONAL SHOPPER, PACKER OR COURIER, WHETHER OR NOT CAUSED BY THE NEGLIGENCE OF SEDANO’S, ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, RETAIL PARTNERS, AGENTS, LICENSORS, OR SUPPLIERS.
If you have a dispute with one or more Personal Shoppers, Packers, and/or Couriers you agree to release Sedano’s (including our affiliates, and each of our respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from claims, demands, and damages of every kind and nature, known and unknown, disclosed and undisclosed, suspected and unsuspected, arising out of or in any way connected to such disputes with Personal Shoppers, Packers, and/or Couriers or to your use of The Service including negligence caused by Sedano’s, it’s affiliates, officers, directors, shareholders, employees, retail partners, agents, licensors, or suppliers.
Furthermore, you expressly waive any rights you may have under California Civil Code Section 1542 (or analogous laws of other states), which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”
4. LIMITATION OF LIABILITY
IN NO EVENT SHALL SEDANO’S (INCLUDING OUR AFFILIATES, AND EACH OF OUR EMPLOYEES, RESPECTIVE OFFICERS, DIRECTORS, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND/OR SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF PROGRAMS, LOSS OF DATA, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE SERVICE, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, OR THESE TERMS, HOWEVER ARISING INCLUDING THE NEGLIGENCE OF SEDANO’S, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WE WILL NOT BE LIABLE FOR ANY DAMAGES, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL AND/OR CONSEQUENTIAL (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH, AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE SERVICE, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS, PACKERS, AND/OR COURIERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES ARE NEGLIGENCT, KNOW, OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SEDANO’S, ITS AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, RETAIL PARTNERS, AGENTS, LICENSORS, OR SUPPLIERS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES, ANY SERVICES PROVIDED BY PERSONAL SHOPPERS, PACKERS, AND/OR COURIERS OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO SEDANO’S FOR THE PAST 12 MONTHS OF THE SERVICES.
THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
You agree to defend, indemnify and hold harmless Sedano’s and its officers, directors, employees, agents, and/or affiliates (each, an "Indemnified Party") from and against any losses, actions, claims, costs, penalties, damages, fines and expenses, including, without limitation, Sedano’s own negligence, and attorneys' and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your use of The Service or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule, or regulation.
6. Disputes & Arbitration
If you have a dispute with Sedano’s, you agree to contact us first and attempt to work it out amicably.
For residents of the United States, you agree to the following mandatory arbitration provisions:
Mandatory Arbitration: If we’re unable to work out a solution amicably, both you and Sedano’s agree to final and binding arbitration as the sole method of resolving any disputes, claims, or causes of actions arising out of your use of the Services or these Terms.
CLASS ACTION WAIVER: TO THE EXTENT PERMISSIBLE BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE ACTION, OR NON-PAGA REPRESENTATIVE PROCEEDING (COLLECTIVELY “CLASS ACTION WAIVER”). THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR ENGAGE IN ANY CLASS ARBITRATION. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
In any lawsuit in which (1) the complaint is filed as a class action, collective action or non-PAGA representative action; and (2) the civil court of competent jurisdiction in which the complaint was filed finds the Class Action Waiver is unenforceable (and such finding is confirmed by appellate review if review is sought), the Class Action Waiver shall be severable from this Agreement and in such instances, the class action, collective action and/or non-PAGA representative action must be litigated in a civil court of competent jurisdiction and not as a class, collective or non-PAGA representative arbitration.
PAGA WAIVER: TO THE EXTENT PERMISSIBLE BY LAW, THERE WILL BE NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE BROUGHT, HEARD, OR ARBITRATED ON A GROUP BASIS OR IN ANY ACTION IN WHICH A PARTY SEEKS TO REPRESENT OTHER INDIVIDUAL(S) IN A PRIVATE ATTORNEY GENERAL ACTION (“PAGA WAIVER”). PAGA CLAIMS MAY ONLY BE ARBITRATED ON AN INDIVIDUAL BASIS.
In any lawsuit in which (1) the complaint is filed as a private attorney general action seeking to represent any individual(s) other than the named plaintiff; and (2) the civil court of competent jurisdiction in which the complaint was filed finds the PAGA Waiver is unenforceable (and such finding is confirmed by appellate review if review is sought), the PAGA Waiver shall be severable from this Agreement and in such instances, the private attorney general action must be litigated in a civil court of competent jurisdiction and not as a private attorney general arbitration.
Notwithstanding any other clause contained in this Agreement, any claim that all or part of the Class Action Waiver or PAGA Waiver is invalid, unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. The Class Action Waiver and PAGA Waiver shall be severable when a dispute is filed as an individual action and severance is necessary to ensure that the individual action proceeds in arbitration.
Opt-out of Mandatory Arbitration: You can decline this mandatory arbitration provision within 30 days of accepting these Terms by emailing us at email@example.com with your first and last name and stating your intent to opt-out of the arbitration provision. Note that opting out of this arbitration provision does not affect any other part of these Terms, including the provisions regarding controlling law or in which courts any disputes must be brought.
Arbitration Procedures and Location: The arbitration shall be administered by JAMS under its Comprehensive Rules in effect at the time the arbitration demand is made. The current rules, effective July 1, 2014, can be found here: http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS arbitration rules can be found here: http://www.jamsadr.com/rules-clauses/. In the event of any conflict between the rules and this Agreement, this Agreement shall apply. The Parties agree to submit to the jurisdiction of a single neutral arbitrator selected in accordance with the JAMS Comprehensive Rules.
The arbitration will be held in Miami-Dade County, Florida, United States, or any other location we mutually agree upon in writing.
Arbitration Fees: The JAMS rules will govern payment of all arbitration fees and each party will be responsible for their own fees under those rules.
Exceptions to Mandatory Arbitration: Either party may bring a lawsuit solely for injunctive relief to stop unauthorized use or abuse of the Service, or intellectual property infringement (for example, trademark, trade secret, copyright, or patent rights) without first engaging in arbitration or the informal dispute-resolution process described above. For such claims, both parties agree to the exclusive jurisdiction of the state and federal courts in Miami-Dade County, FL, USA.
7. Credit and Debit Cards; Billing; Purchase of Alcoholic Beverages
A credit or debit card will be required for all orders made through the Service. You authorize Sedano’s to charge you for all products or services purchased by you through the Service, plus applicable taxes and fees, to the payment method you provide. "Charge" shall indicate either a charge or a debit, as applicable, against your payment method. If you request a purchase on a recurring basis, you acknowledge that the applicable prices will be those in effect on the date the recurring order is fulfilled and agree that Sedano’s may automatically charge the payment method you have provided at the regular intervals you have designated, unless, and until, you cancel by logging into your account and cancelling your subscription. Sedano’s may change the price of any subscribed product or service at any time in its sole discretion. You represent that you have the legal right to use any payment method that you submit to Sedano’s. We are unable to accept food stamps or third‑party coupons at this time for purchases through the Service.
Your credit or debit card will be charged for your order on the day your order is delivered or picked-up. Since certain perishables are priced by weight and the actual price is not known until we have prepared and weighed your order, at the time your order is placed we request credit or debit card authorization for up to 125% of the estimated cost of perishables, but only charge you the actual cost that is determined after preparing and weighing your order. In addition, at the time your order is placed we will authorize your credit or debit card for an amount equal to 100% of the total of the non-perishable items in your order. If a credit or debit card authorization expires prior to the pick- up or delivery of your order, we may request another authorization for the same amount. We will not process orders that attempt to use an incorrect, expired, or over-the-limit credit or debit card. We will attempt to contact you if this occurs. However, in the event such an order is processed, we reserve the right to collect funds for any uncollected transactions owed to us.
By law, purchasers of alcoholic beverage must be at least twenty‑one (21) years of age. You may not legally order any alcoholic beverages unless you are at least twenty‑one (21) years of age, and you may not purchase alcoholic beverages for anyone who is under the age of twenty‑one (21). You must present identification and proof of age at the time of pick‑up to receive alcoholic beverages. Alcoholic beverages are pick‑up only and not available for delivery by Sedano’s. We reserve the right to refuse service, terminate accounts, remove alcoholic beverages, or cancel orders at our sole discretion.
You can stop using The Service at any time and without notice to us. Similarly, we may terminate access to The Service to you or any other users or stop offering The Service at any time without notice. In the event of Termination, Section 1 and Sections 4-14 survive and continue to apply to you.
9. Controlling Law
These Terms will be governed by the laws of the State of Florida, without respect to its conflicts of laws principles. Any claims arising out of or relating to these Terms or use of the Services that are not subject to Section 7 (Disputes & Arbitration) of these Terms shall be brought exclusively in the federal or state courts of Miami-Dade County, FL, USA, and you and Sedano’s consent to the personal jurisdiction of those courts.
10. Entire Agreement & Severability
These Terms, subject to any amendments, modifications, or additional agreements you enter into with Sedano’s, shall constitute the entire agreement between you and Sedano’s with respect to The Service and any use of The Service. If any provision of these Terms is found to be invalid by a court competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.
11. No Waiver
Sedano’s’s failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.
You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. Sedano’s may assign its rights, licenses, and obligations under these Terms without limitation.
13. Changes to the Terms
We may make changes to these Terms from time to time. When we do so, we will post the most current version of the Terms on our website. By continuing to use or access the Services after the revised Terms come into effect, you agree to be bound by the revised Terms. At our discretion as to whether a revision to the Terms is material, we may, but are not obligated to, notify you about a revision of the Terms in some way (for example, by email or a posting on our website).
14. Copyright Policy
Sedano’s respects the intellectual property rights of others and has implemented a copyright policy in accordance with the Digital Millennium Copyright Act and other relevant laws. Sedano’s will respond to valid notices of copyright infringement and reserves the right to terminate any users, at our sole discretion and without notice, who repeatedly infringe copyrights or other intellectual property rights of others.
If you believe any content posted or made available on The Service constitutes infringement of your copyright rights, you may send a written notice of infringement to Sedano’s’s designated Copyright Agent using the contact information listed below. In your notice, please specify the nature of the copyright infringement and include the following information: (a) an electronic or physical signature of the owner of the copyright in question or a person authorized to act on behalf of the owner of the copyright; (b) a description of the claimed infringing material as well as identification of the claimed infringing material, including the location of such material on The Service (e.g., the URL of the claimed infringing material if applicable or other means by which we may locate the material); (c) complete contact information, including the name of the owner of the copyright and your name, title, address, telephone number, and email address; (d) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (e) a statement, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.
15. Contact Information
Ecommerce Marketplace, llc
Attn: Legal Department
3140 West 76 Street
Hialeah, FL 33018 firstname.lastname@example.org